RETURNS & EXCHANGES

STELLA NOVA ESSENTIALS ACCEPTS RETURNS AND EXCHANGES FOR PRODUCTS PURCHASED WITHIN 30 DAYS FROM STELLANOVAESSENTIALS.COM. PLEASE CONTACT CUSTOMER SERVICES FOR ASSISTANCE VIA THE WEBSITE CONTACT FORM.  CUSTOMER SERVICES WILL PROVIDE YOU INSTRUCTIONS AND ADDITIONAL INFORMATION TO HELP YOU.

FOR PURCHASES MADE THROUGH AMAZON.CA, PLEASE CONTACT AMAZON.CA DIRECTLY AND THEIR CUSTOMER SERVICE DEPARTMENT WILL ASSIST YOU WITH THE RETURN.  ALL CONDITIONS OF RETURN FOR AMAZON PURCHASES WILL BE REQUIRED.

REFUNDS

STELLA NOVA ESSENTIALS ACCEPTS RETURNS OF MERCHANDISE PURCHASED FROM STELLANOVAESSENTIALS.COM WEBSITE FOR A REFUND OR EXCHANGE WITHIN 30 DAYS OF PURCHASE. AS OUR WEBSITE LINKS TO OUR AMAZON STOREFRONT, REFUNDS ARE PROCESSED VIA AMAZON ONLY AND NOT DIRECTLY THROUGH STELLA NOVA ESSENTIAL AT THIS TIME.  IF YOU STILL HAVE QUESTIONS REGARDING A REFUND, PLEASE CONTACT CUSTOMER SERVICES FOR ASSISTANCE.

WARRANTY

STELLA NOVA ESSENTIALS WARRANTIES VARY BY PRODUCT.  THE STELLA NOVA ESSENTIALS HOT AIR BRUSH WARRANTY IS VALID FOR ONE YEAR FROM THE DATE OF PURCHASE.  THE WARRANTY IS ENCLOSED IN THE PRODUCT BOX.  FOR FURTHER ASSISTANCE AND WARRANTY INFORMATION, PLEASE CONTACT STELLA NOVA ESSENTIALS CUSTOMER SERVICES VIA THE WEBSITE CONTACT FORM.

 

CUSTOMER SERVICES WILL NEED YOUR STELLA NOVA ESSENTIALS HOT AIR BRUSH MODEL NUMBER AND ORDER ID, TO PROVIDE YOU THE SPECIFIC WARRANTY COVERAGE.  SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.  THE WARRANTY REQUIRES ALL ITEMS INSIDE THE BOX, AS WELL AS BOX ITSELF, TO BE RETURNED TO STELLA NOVA ESSENTIALS IN ORDER FOR THE WARRANTY TO BE VALID.  IN ORDER TO RECEIVE YOUR REPLACEMENT, YOU MUST RETURN YOUR ORIGINAL PURCHASE.  

 

PRODUCTS THAT HAVE EXPERIENCED SIGNIFICANT EXTERNAL OR COSMETIC DAMAGE ARE NOT COVERED UNDER THE MANUFACTURER'S WARRANTY AS THE DEFECT CANNOT BE ATTRIBUTED TO THE MANUFACTURING PROCESS.  PLEASE BE ADVISED THAT PROPER CARE AND CLEANING OF YOUR DEVICE IS REQUIRED FOR SAFE OPERATION.  PLEASE SEE YOUR MANUAL FOR SAFE CLEANING AND OPERATION.

 

HAIR CANNOT COMPLETELY SURROUND THE OVAL BRUSH HEAD.  AIR FILTERS OR EXCHANGES CANNOT BY BLOCKED WITH HAIR OR ANY OTHER ITEMS AT ANY TIME.  THE HOT AIR BRUSH OPERATES SIMILAR TO A REGULAR BLOW DRYER, AND HAVING EXCESS HAIR COVER THESE AREAS CAN LEAD TO THE DEVICE CEASING OPERATION.  

 

ALL WARRANTY COVERAGE IS COVERED ONLY THROUGH OUR WEBSITE AND HAS NO AFFILIATION WITH AMAZON.  DO NOT CONTACT US THROUGH AMAZON FOR WARRANTY RELATED INQUIRES.  

PRODUCT SPECIFICATIONS

  • Type: Hair dryer / hair straightener brush / electric hair brush  /hair curler / hair comb / hair dryer brush / round brush / hot air brush / blow dryer brush

  • Professional Hair Dryer: Negative Ionic and Tourmaline technology with ceramic plates

  • 3 Speed settings

  • Ergonomic design

  • For all hair types: Long , short, medium, thick/thin, damaged, dyed, extensions etc.

  • 360° swivel cord 

  • Power: 1000 W

  • Weight: 1.2lbs

 

OPERATING INSTRUCTIONS

  1. Towel dry hair to remove excess water for faster and better result.

  2. Section off the hair.  Dry one section at a time.

  3. Place the hairbrush under the hair near the roots for added volume and lift.

  4. To curl the ends, place the hairbrush under the ends and hold for 2-3 seconds before turning.                                                                    

 

MAINTENANCE AND CARE

  1. Always Unplug and allow the device to cool prior to cleaning. 

  2. Never use the following chemicals to clean the brush: thinner, gasoline, alcohol, or any other flammable chemicals.

  3. Do not wrap the cord around the appliance, as this may cause wear on the. 

  4. Use a soft, dry cloth to clean.

  5. Daily, cleaning is required to keep the brush operating properly.

  6. At no times, should hair cover or surround any part pf the bristle head, or airflow vents

BOX INCLUDES

  • 1 Hair Brush Dryer

  • 2 Hair Styling Clips

  • 1 Operating and Safety Manual

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© 2019 Stella Nova Essentials